Privacy Policy
Effective Date: Sep 9, 2025
Coolbrook Beverages Ltd. (“Aiva WTR Relaxation Drink”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our website, drinkaiva.com (the “Site”).
By using our Site, you agree to the terms outlined in this Privacy Policy.
What We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, shipping/billing address, phone number
- Transaction Details: Products purchased, order history, and payment method (processed securely via third-party payment processors)
- Website Use Data: IP address, browser type, pages visited, time spent on site (collected via cookies, analytics tools)
- Marketing Preferences: Consent to email updates, promotions, or newsletter subscriptions
- Social Media Information: If you engage with our content or promotions through Instagram, TikTok, or other platforms
We only collect personal information necessary to fulfill our service and comply with applicable laws.
How We Use Your Information
We use the information we collect to:
- Fulfill orders and process transactions
- Communicate with you about your order, promotions, or inquiries
- Provide customer support
- Improve our website, services, and product offerings
- Send you marketing emails (with opt-out capability)
- Comply with legal obligations and protect against fraud
We do not sell or rent your personal information to third parties.
Third-Party Services
We use trusted third-party providers (e.g., Stripe, WooCommerce, Google Analytics, Mailchimp, Shopify) to:
- Process orders and payments
- Analyze website performance
- Deliver marketing emails
These providers may have access to your personal information as required to perform their functions but are not permitted to use it for other purposes.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
You may choose to disable cookies in your browser settings, but doing so may affect the functionality of our Site.
How We Protect Your Data
We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Your Rights and Choices
You have the right to:
- Access or request a copy of the personal information we hold about you
- Correct or update inaccurate information
- Withdraw consent or unsubscribe from marketing communications
- Request deletion of your data, subject to legal and contractual restrictions
To exercise these rights, please contact us at: hello@drinkaiva.com
Data Storage and Retention
Your data is stored securely on servers located in Canada and/or the United States. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our practices or for regulatory compliance. Updates will be posted on this page with a revised “Effective Date.”
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Coolbrook Beverages Ltd. (Aiva WTR Relaxation Drink)
Email: hello@drinkaiva.com
